Returns

Yes, upon receiving your parcel, we will either refund the cost of the product or send a replacement.

Absolutely! You can return the product within 30 days from the date of purchase if you're not feeling the FLOW.

Yes, you can return the box with the remaining sachets, and we'll still refund you. However, a full refund (excluding postage) is applicable only if 20 or more sachets are remaining in the box. Please notice that this policy is for first-time customers only.

To initiate the return process, please contact our customer support. They will guide you through the necessary steps and provide you with all information.

Refunds are typically processed within 5-7 business days after we receive the returned item. Please note that the time it takes for the refund to reflect in your account may vary based on your payment method and financial institution.

Yes, there is a 30-day time limit from the date of purchase to initiate a return. If your product is damaged, it is important to report it within 72 hours of receiving the item. This time frame ensures that we can promptly address any issues and provide a satisfactory resolution.

The product must be in its original packaging and in the same condition as when you received it.

Returns and refunds are available if the items received are faulty, damaged, or if the wrong product has been sent. Returns are not accepted for a change of mind, so please choose carefully. However, for first-time customers, we make an exception, and returns are accepted for a change of mind within the specified return period.

If your order is returned due to an incorrect address or remains unclaimed at the post office, you will need to pay for shipping again to have your item resent.

Include the returned item in its original packaging, along with any accessories and a copy of the order confirmation or packing slip. Please ensure that the product is securely packed to prevent damage during transit. If the original packaging is not available, use a sturdy box and sufficient cushioning material to protect the item.

We will begin to process your return as soon as we receive back the product.

Send your returned items to the following address: Attention: FLOW STATE COFFEE PO BOX 7013 BONDI BEACH NSW 2026

FlowState is not responsible for the return freight costs, and the original shipping costs paid during the purchase will not be refunded.