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Yes, there is a 30-day time limit from the date of purchase to initiate a return. If your product is damaged, it is important to report it within 72 hours of receiving the item. This time frame ensures that we can promptly address any issues and provide a satisfactory resolution.
To initiate the return process, you can fill in the form at the bottom of this page, or alternatively email us at info@flowstatecoffee.co.
We will guide you through the necessary steps and provide you with all information.
Include the returned item in its original packaging, along with any accessories and a copy of the order confirmation or packing slip. Please ensure that the product is securely packed to prevent damage during transit. If the original packaging is not available, use a sturdy box and sufficient cushioning material to protect the item.
Send your returned items to the following address:
Attention:
FLOW STATE COFFEE
PO BOX 7013
BONDI BEACH NSW 2026
If your order is returned due to an incorrect address or remains unclaimed at the post office, you will need to pay for shipping again to have your item resent.
Yes, upon receiving your parcel, we will either refund the cost of the product or send a replacement.
Flowstate is not responsible for the return freight costs, and the original shipping costs paid during the purchase will not be refunded.
Returns and refunds are available if the items received are faulty, damaged, or if the wrong product has been sent. Returns are not accepted for a change of mind, so please choose carefully. However, for first-time customers, we make an exception, and returns are accepted for a change of mind within the specified return period.
Refunds are typically processed within 5-7 business days after we receive the returned item. Please note that the time it takes for the refund to reflect in your account may vary based on your payment method and financial institution.
Yes you can! If this is the first time you're trying out a flavour you can return the box with the remaining sachets, and we'll still refund you.
However, a full refund (excluding postage) is applicable only if 23 or more sachets are remaining in the box.
The product must be in its original packaging and in the same condition as when you received it, with all sachets accounted for (except the 1 or 2 you might have taste tested).
Yes you sure can!
If you're a first time customer, or maybe this is your first time trying a new flavour - then you can return your box with 1 or 2 sachets missing.
Be sure to return the product within 30 days from the date of purchase.
We don't offer refunds for change of mind, so be sure to choose carefully.
